Privacy Policy

Effective Date: 02/01/2026

PLAYPLEX GAME INC. (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

1. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you:

Make a booking or purchase through our website or in person
Contact us for inquiries, customer support, or feedback
Subscribe to updates, confirmations, or service-related communications

The types of personal information we may collect include:

Name
Email address
Phone number
Booking and transaction details
Any other information you choose to provide to us

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

2. Purpose of Collection and Use

We collect and use personal information only for purposes that a reasonable person would consider appropriate, including to:

Process bookings and payments
Provide and manage our services
Communicate with you regarding bookings, confirmations, changes, or customer support
Improve our services, operations, and customer experience
Meet legal, regulatory, and accounting requirements

We do not use your personal information for purposes other than those described above without your consent, unless required or permitted by law.

3. Payment Information

Payment transactions are processed securely by our third-party payment processor, Square.

PLAYPLEX GAME INC. does not collect or store full credit card numbers, card verification values (CVV), or magnetic stripe data.
Payment information is transmitted directly to Square through secure, encrypted connections in accordance with industry standards.
Square processes payment information in compliance with applicable payment card industry (PCI-DSS) requirements.

For more information about how Square collects, uses, and protects personal information, please review Square’s Privacy Policy:

🔗 https://squareup.com/ca/en/legal/privacy

4. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

To trusted service providers (such as payment processors or booking platforms) who require the information to perform services on our behalf
Where required by law, court order, or regulatory authority
In connection with a business transaction, such as a merger, sale, or reorganization, subject to applicable legal protections

We do not sell or rent personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When personal information is no longer required, it is securely destroyed, deleted, or anonymized in accordance with reasonable business practices.

6. Safeguards and Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against:

Loss or theft
Unauthorized access, disclosure, copying, or modification

These safeguards include secure systems, access controls, and encryption where appropriate.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Requests may be made by contacting us using the information below.
We will respond within a reasonable timeframe, subject to legal limitations.

8. Cookies and Website Use

Our website may use essential cookies to support functionality and improve user experience.

For more information about how we use cookies and similar technologies, please refer to our website notices or settings.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website with an updated effective date.
Changes will apply only from the effective date forward and will not apply retroactively.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

📧 Email: info@playplexgame.com
🏢 Company: PLAYPLEX GAME INC.