Booking and Deposit

• All Party Room bookings must be made in advance and are subject to availability. A non-refundable deposit is required to secure the booking.

• Party Room bookings are offered exclusively as part of a Party Package and are not available for separate rental.

• If PLAYPLEX GAME INC. cancels the booking due to operational or safety reasons, the deposit will be fully refunded.

Party Package Structure & Event Flow

The selected booking time represents the GAME START TIME, which includes 75 minutes of gameplay.
Each Party Package includes:

• Party Room Duration: The total party experience lasts 2 hours.
• Reservation Fee: A payment of $699.99 + tax includes 10 game tickets and party room use.
• Additional Guests: If your group has more than 10 guests, additional tickets are $29.99 + tax per person, payable in-store upon arrival.
• Food & Drinks: Guests are welcome to bring their own food and drinks.
• Additional Time: Extra party room time may be available for an additional fee, subject to availability.

Payment and Ticket

• Upon successful booking, the Party Room Package reservation fee of $699.99 + tax will be charged at the time of booking. This package includes 10 game tickets and use of the party room.

• If your group has more than 10 guests, additional game tickets may be purchased in-store upon arrival.

• Additional guest tickets are $29.99 + tax per person unless otherwise specified.

• All participants must have a valid game ticket to participate in gameplay.

• Game ticket prices are subject to change without prior notice.

Final Payment

• Any remaining balances, upgrades, or additional charges must be paid prior to or on the day of the event, unless otherwise agreed in writing.

Cancellation Policy

• Cancellations made more than 3 days before the scheduled event may be eligible for a refund of amounts paid, excluding the deposit.
• Cancellations made within 3 days of the scheduled event will incur a cancellation fee equal to 30% of the total booking cost, representing a reasonable estimate of costs and lost booking opportunity.

Late Arrival and Event Timing

• Party events begin and end strictly at the scheduled times.
• Late arrival does not result in an extension of game time, Party Room time, or a reduction in fees.

Overtime Charges

• Events that exceed the booked Party Room time may be subject to additional charges, calculated in increments determined by PLAYPLEX GAME INC., subject to availability.
• Late departure from the Party Room may also reduce setup time for subsequent bookings.

Waiver Requirement

All participants must complete a valid Activity Participation Agreement and Waiver prior to participating. 

For guests under 18 years old, a parent or legal guardian must sign the waiver in advance. You will receive a waiver link after booking. Please share this link with the parents of all participating children so the waivers can be completed before arrival. 

Guests without a completed waiver may not be allowed to participate in gameplay. We kindly ask that you review our full Waiver and Party Room Policy on our website prior to your visit.

Conduct and Supervision

• The party organizer is responsible for the conduct and supervision of all guests, including minors.
• PLAYPLEX GAME INC. reserves the right to remove any guest exhibiting unsafe or inappropriate behavior, without refund.

Damage to Property

• The party organizer is financially responsible for any damage to PLAYPLEX GAME INC. property caused by the organizer or any guests attending the event.

Cleaning Fee

• An additional cleaning fee may be charged if the Party Room is left in an excessively messy or unsanitary condition beyond normal use.

Personal Belongings

• PLAYPLEX GAME INC. is not responsible for lost, stolen, or damaged personal belongings.

Policy Changes

• This Party Room Policy may be updated from time to time.
• Changes will apply only to future bookings and will not affect confirmed reservations.

Force Majeure

• PLAYPLEX GAME INC. shall not be liable for cancellations or interruptions caused by events beyond our reasonable control, including power outages, equipment failure, government restrictions, or other unforeseen circumstances. In such cases, our obligations are limited in accordance with applicable refund policies.